How can design thinking help cultural institutions deliver greater social value? In episode 5 Tandi is joined by Lisa Baxter, founder of The Experience Business for a deep dive on qualitative research, customer empathy and social purpose. We talk about how to facilitate meaningful conversations between arts organisations and communities, and how that insight can inform everything from our brand values, to our programming, marketing communications, and engagement programs.

What role does economics play in the cultural and creative industries? Tandi is joined by PwC’s Chief Economist Jeremy Thorpe for a frank chat about policy and funding. During this episode we cover topics such as how cost-benefit analysis assists with decision making, how economists measure benefit, what “lobbynomics” is, and the power of specialisation in a technology-driven world.

What is the role of audience feedback in an artistically-driven organisation? In this episode, Tandi speaks with audience researcher Alan Brown, and Australia Council Executive Director Wendy Were about audience engagement, taste, feedback and artistic reflection - and how arts organisations can be in dialog with their audiences.

What does good leadership look like in the era of cultural democracy? In this episode Tandi speaks with John Knell and Simon Abrahams about key shifts currently taking place in the arts and cultural sector. They discuss the particular challenges of leading a cultural organisation today, and how clarity of purpose is the key to resourcefulness.

How can cultural organisations make sure their community projects are meaningful and impactful for all involved? In this episode, we speak with Jade Lillie and Lia Pa’apa’a in advance of the upcoming publication, ‘The Relationship is the Project’. We discuss why it’s artistically interesting, what can go wrong, and how to leave a legacy, even if the work has no ongoing funding.